Welcome to KingFurnitureArt. We value your trust and strive to provide high-quality wooden furniture crafted with care. Please read our Cancellation & Return Policy carefully before placing an order.

1. Order Cancellation Policy

1.1 Cancellation Before Dispatch

• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.

• To cancel your order, please contact us via email, phone, or WhatsApp with your Order ID.

• Once the cancellation is approved, a full refund will be processed to the original payment method within 7–10 working days.

1.2 Cancellation After Dispatch

• Orders cannot be cancelled once dispatched from our warehouse.

• In case you still wish to cancel, it will be treated as a return and applicable return and logistics charges may be deducted from the refund amount.

2. Return Policy

Furniture items are large, customized, and carefully manufactured; hence, returns are accepted only under specific conditions.

2.1 Eligible Conditions for Return

You may request a return if:

• The product is damaged during transit.

• The product delivered is defective or manufacturing-damaged.

• The product received is different from what was ordered.

2.2 Return Request Timeline

• A return request must be raised within 48 hours of delivery.

• You must share clear images or videos of the product and packaging for verification.

2.3 Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order furniture.

• Products damaged due to improper use, mishandling, or installation.

• Normal wear and tear, color variations in wood or polish (natural wood characteristics).

• Items without original packaging and accessories.

3. Replacement Policy

• If a return request is approved, we may offer a replacement instead of a refund, depending on the issue.

• Replacement timelines may vary based on product availability and manufacturing time.

4. Refund Policy

• Refunds are processed only after quality inspection of the returned product.

• Approved refunds will be credited within 7–10 working days to the original payment method.

• Any reverse pickup, transportation, or handling charges (if applicable) will be deducted from the refund amount.

5. Transit Damage Policy

• Please inspect the product at the time of delivery.

• If the outer packaging is damaged, mention it on the delivery receipt or refuse delivery and inform us immediately.

• KingFurnitureArt will not be responsible for damage reported after 48 hours of delivery.

6. How to Raise a Cancellation or Return Request

You can contact us using the details below:

• Email: support@kingfurnitureart.com

• Phone/WhatsApp: +91-9119967301

• Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Please mention your Order ID, registered mobile number, and reason for cancellation/return.

7. Policy Updates

KingFurnitureArt reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

If you have any questions, feel free to contact our support team. We are always happy to assist you.

Thank you for choosing KingFurnitureArt – Where Quality Meets Craftsmanship.