Welcome to KingFurnitureArt. Below are some common questions to help you understand our products, orders, delivery, and policies better.

1. About KingFurnitureArt

Q1. What products does KingFurnitureArt sell?

We specialize in wooden and handcrafted furniture, including beds, sofas, dining tables, wardrobes, chairs, and custom furniture made with quality craftsmanship.

Q2. Are your products made from solid wood?

Yes, most of our furniture is crafted from high-quality solid wood. Product descriptions clearly mention the material used.

2. Ordering & Payments

Q3. How can I place an order?

You can place an order directly through our website by selecting the product, adding it to cart, and completing the checkout process.

Q4. What payment methods do you accept?

We accept UPI, debit cards, credit cards, net banking, and other payment options available on the checkout page. Cash on Delivery (COD) may be available for selected products/locations.

Q5. Is it safe to make online payments on your website?

Yes. All online payments are processed through secure and trusted payment gateways. We do not store your card or payment details.

3. Custom & Made-to-Order Furniture

Q6. Do you provide customized furniture?

Yes, we offer customized and made-to-order furniture based on size, design, wood type, and finish.

Q7. Can I cancel a customized order?

Customized or made-to-order furniture cannot be cancelled or returned once the order is confirmed.

4. Shipping & Delivery

Q8. What is the delivery time?

Delivery timelines depend on the product type and location. Ready products usually take 7–14 days, while customized furniture may take longer.

Q9. Do you deliver across India?

Yes, we provide pan-India delivery through reliable logistics partners.

Q10. Will the furniture be assembled after delivery?

Assembly availability depends on your location and product type. Details will be shared at the time of delivery.

5. Returns, Refunds & Cancellations

Q11. What is your return policy?

Returns are accepted only in case of damaged, defective, or incorrect products. Please refer to our Cancellation & Return Policy for full details.

Q12. How do I raise a return request?

You must contact us within 48 hours of delivery with your Order ID and clear photos/videos of the issue.

Q13. When will I receive my refund?

Approved refunds are processed within 7–10 working days to the original payment method.

6. Product Care & Warranty

Q14. Do you provide a warranty on furniture?

Warranty details, if applicable, are mentioned on the product page.

Q15. How should I take care of wooden furniture?

Avoid direct sunlight, excess moisture, and clean with a soft, dry cloth. Use recommended wood polish occasionally.

7. Account & Support

Q16. Do I need to create an account to place an order?

No, you can place an order as a guest user, but creating an account helps you track orders easily.

Q17. How can I contact customer support?

You can reach us using the details below:

• Email: support@kingfurnitureart.com
• Phone/WhatsApp: +91-9119967301
• Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

8. Miscellaneous

Q18. Why does the product color look slightly different?

Wood is a natural material, and slight variations in color, texture, or grain are normal and not considered defects. If you have any other questions, feel free to contact us anytime. KingFurnitureArt – Quality Furniture, Crafted to Last.